Return & Exchange
Policy
Return & Exchange Policy
At Ourinou, your shopping experience starts the moment your order is confirmed! We offer a simple and flexible return and exchange policy to make things easy for you.
When can I return or exchange a product?
- You have 3 days from receiving your order to request a return or exchange if you change your mind.
- Products must be unused, in original condition, with all labels and tags attached.
How to submit a request?
- Contact us on WhatsApp: +971 50 112 3814
- Provide your order number and reason for return or exchange.
- Our team will guide you through the next steps quickly.
How to get a refund?
- Cancel within 2 hours of ordering (before confirmation) to get a full refund.
- The refund will be processed within 20 working days from refund request.
- If the order is shipped, shipping fees will be deducted.
when you can get an exchange?
- Available if the replacement product is in stock.
- Same conditions as returns apply.
Which products are Non-returnable?
- Special orders or products made for a specific occasion.
- Used or opened items.
What to do if the received product is damaged or incorrect?
- Contact us immediately via WhatsApp. We’ll prioritize resolving the issue and provide the best solution.
In short:
At Ourinou, your satisfaction is our priority. Our return policy is a promise to respect your time, trust, and rights.